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Old 04-28-2011, 09:28 AM  
CCBill Paul
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Join Date: Feb 2004
Location: Cardinal Nation
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Quote:
Originally Posted by MisterPeabody View Post
Now before anyone goes thinking I'm posting this thread as a knee-jerk reaction please understand that I have already sent emails to my CCBill reps with absolutely no response. Therefore this thread. Plus, this "pattern" which I will describe has been going on for at least 2 weeks.

Sales are down on the CCBill side, obviously. Anyone else experiencing this?

I sent a shitload of traffic to my network these past couple weeks, thinking it's the Holidays, time of year, etc, accounting for low sales. But then I see my percentages/form hits/submissions/denials going whackadoodle so I reach out to CCBill: Hey CCBill, what's going on? Are you scrubbing like a motherfucker again? Because my denials have been through the roof....

No response. Test signups, everything seems fine. But then hours - HOURS - go by without a single sale. Now, I don't run a single website y'all, I run 26! So we never, ever go more than 2 hours (max) without a sale, and even that is highly unusual.

So I switch the cascade to my secondary processer, Epoch (wouldn't you?) and sales come flooding in like it's Noah and the Ark.

"Keep the cascade at Epoch then Mister Peabody!" Oh, I would, and I will if this shit continues, but Epoch does not do "splits", you see, and I need to pay my models, plus my Affiliate Program is a CCBill program...

Bottom Line: I increase traffic, I increase traffic, I increase traffic - and still (it appears) CCBill has me "topped off" at a maximum number of transactions (sales and rebills) per day. No other explanation for why, no matter WHAT I do (lately), including quadrupling (good) traffic, my sales always, somehow, miraculously, remain about the same. WTF?

HOW, CCBill, can I, or anyone else for that matter, grow a business if sales "max out" and "level off" to a consistent, steady sales rate? 4 x the traffic = the same sales.

Sorry to go public but, as I said, I have tried for a couple weeks now to find out what the Christ is going on to no avail.

Anyone else experiencing anything similar?

I await some (positive) explanation and action regarding my account CCBill. Thank you.
I am sorry for my delay. I received your email last night and have been investigating but I still owe you a reply.

We have not had any problems processing sales this week that I am aware of and I can guarantee you that there is no limit or "max out". We are in the business of processing sales and it would do us absolutely no good to reject good sales on any account.

Our analysts are taking a look at your sales and decline data and I will get back to you here as quickly as I can.
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