Quote:
Originally Posted by Allison
Jake, we had the same questions years ago when were being sold on similar products. Ultimately, we ended up going with our own static back out offer, rather than a chat. We found the static back out offer worked well enough and the chat option wouldn't be able to significantly more to counter the revenue share and implementation costs.
I'd also be curious how well a chat would do for your sites when the customer might prefer that the site is all Allie and not some customer service bots.
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Yeah, the numbers just don't seem to make sense but there are so many companies using these solutions that I started wondering if I'm just not "getting it".
Funny you brought up the aspect of how potential customers may feel about a bot on a site like ours as we were also wondering the same thing. If only AI was far enough along to have a realistic "Allie bot" that would close the deal for potential customers that were on the fence.