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BV · 04-30-2011, 10:27 AM

SwirlyGirl,

I can't believe you do not know how to refund a transaction in the CCBill admin. Yet you are in here and dozens of other threads trashtalking CCBill constantly.

Let me explain how for future reference.

There are a few ways to get to where you can do it. ie: quick stats , transaction stats, or anywhere you can get to any sales stats, but your "lookup" report under home/reports/lookup probably makes the most sense. All you have to do is search for customer via name,username or subscription id, and find the sale, keep drilling down untill you can see the hyperlinked subscription id numbers, click on one and a new window will pop up with the customers details. At the bottom right you will see a "refund transaction" link.

as far as CVV2 goes, this is for visa only, mastercard uses cvc2 and depending on your forms setting in your admin it looks like you may or may not have it set to be required. So I'm not sure which is the case with barcodes's transaction.

from ccbill's website: http://ccbillhelp.ccbill.com/content/lay_frm_tls.htm

CVV2 Number - The setting CCBill has determined is in compliance with the client 's account, which displays the CVV2 number on the Signup Form. When it is set to Required, the customer is required to enter the number. When it is set to Display, the CVV2 number field will be shown, but the customer will not be required to enter the number. When it is set to None, the CVV2 number field will be hidden from the customer.

04-30-2011, 10:27 AM
BV wtf Industry Role: Join Date: Sep 2001 Location: Bikini State, FL USA Posts: 10,914	SwirlyGirl, I can't believe you do not know how to refund a transaction in the CCBill admin. Yet you are in here and dozens of other threads trashtalking CCBill constantly. Let me explain how for future reference. There are a few ways to get to where you can do it. ie: quick stats , transaction stats, or anywhere you can get to any sales stats, but your "lookup" report under home/reports/lookup probably makes the most sense. All you have to do is search for customer via name,username or subscription id, and find the sale, keep drilling down untill you can see the hyperlinked subscription id numbers, click on one and a new window will pop up with the customers details. At the bottom right you will see a "refund transaction" link. as far as CVV2 goes, this is for visa only, mastercard uses cvc2 and depending on your forms setting in your admin it looks like you may or may not have it set to be required. So I'm not sure which is the case with barcodes's transaction. from ccbill's website: http://ccbillhelp.ccbill.com/content/lay_frm_tls.htm CVV2 Number - The setting CCBill has determined is in compliance with the client 's account, which displays the CVV2 number on the Signup Form. When it is set to Required, the customer is required to enter the number. When it is set to Display, the CVV2 number field will be shown, but the customer will not be required to enter the number. When it is set to None, the CVV2 number field will be hidden from the customer. Last edited by BV; 04-30-2011 at 10:34 AM..