Quote:
Originally Posted by 888works
I have Elevated X. www.lilcandy.com members area runs through it. I'll give you my honest opinion.... I don't think alot of people do that as I was reading through this....
Elevated X is overall a great cms! it has a few problems, as anything does. I have heard from a number of people that smarty was a pain, my new webmaster didn't know smarty but said it was easy to learn and he likes it now. the quality it renders my vids in is amazing. much better than all the settings I have tried to do for flash using pinnacle.. alot of the features are hard to get intergrated. and for me it just has to many features which clutters the cms a bit. once you get everything set up it all works and runs great. the only problem I have is that for any customer support you have to submit tickets, and respond through submitting more tickets.... it's gotten to the point i'm looking at other cms's if they could fix thier costomer support I wouldn't have any issue's! I'm paying $200. a month, they could at leaste have a phone number to call, or instant msging tech support like ccbill has.... |
This is an old thread from 2010
I'm happy you're seeing some positives with our software with the video quality and overall use of the system.
The fact that you chose to bump a thread that's 7 months to post a negative review of our support is upsetting.
We're a software company and not a biller, ISP or Web host and we charge a TINY fraction of what those kind of companies charge.
I believe once you actually submitted a ticket and responded to us you saw that the response you got was pretty fast:
16 minutes for 1 ticket and 50 minutes for another.
We feel this response time is more than sufficient and often garners praise from the vast majority of our customers. Despite your complaint, as the owner of the company I'm quite happy with our average response time.
As I recall, you also received a good amount of support time over a weekend (when our offices were closed) for an "emergency CMS installation" you needed urgently due to a failed partnership.
I recall having my phone blown up, my staff paged and people working on a Saturday for something that was in no way shape or form an "emergency" as you were not even a customer of Elevated X at that point in time - BUT - we still worked and got your site up and running and provided you the best possible service we could on a day we're normally closed. Someone came in to work on their day off to help you before you were even our customer.
I think this says a lot about our support and I challenge you to look for another CMS company who will step up in the ways we have - AND one who offers its customers a high quality, feature rich product that's up to date, updated often and comes with professional US based support all for a base price of $150 a month.
Most of our customers appreciate this kind of thing. You seem to be one of the unfortunate exceptions to this and Elevated X is probably not a good fit for your needs.
AJ