Quote:
Originally Posted by AJHall
This is an old thread from 2010
I'm happy you're seeing some positives with our software with the video quality and overall use of the system.
The fact that you chose to bump a thread that's 7 months to post a negative review of our support is upsetting.
We're a software company and not a biller, ISP or Web host and we charge a TINY fraction of what those kind of companies charge.
I believe once you actually submitted a ticket and responded to us you saw that the response you got was pretty fast:
16 minutes for 1 ticket and 50 minutes for another.
We feel this response time is more than sufficient and often garners praise from the vast majority of our customers. Despite your complaint, as the owner of the company I'm quite happy with our average response time.
As I recall, you also received a good amount of support time over a weekend (when our offices were closed) for an "emergency CMS installation" you needed urgently due to a failed partnership.
I recall having my phone blown up, my staff paged and people working on a Saturday for something that was in no way shape or form an "emergency" as you were not even a customer of Elevated X at that point in time - BUT - we still worked and got your site up and running and provided you the best possible service we could on a day we're normally closed. Someone came in to work on their day off to help you before you were even our customer.
I think this says a lot about our support and I challenge you to look for another CMS company who will step up in the ways we have - AND one who offers its customers a high quality, feature rich product that's up to date, updated often and comes with professional US based support all for a base price of $150 a month.
Most of our customers appreciate this kind of thing. You seem to be one of the unfortunate exceptions to this and Elevated X is probably not a good fit for your needs.
AJ
|
I wouldm't call my post negitive, the only problem I have is having to use a ticketing system for support. As I said once you get everything up and running it's great, and I myself trying at leaste 10 different flash video settings, could not come up with something that matched your quality. yes my responses to the tickets were very fast, can't complain about that. but having to sign in and filling out all the info to send a ticket everytime is a pain for me "the customer". as far as u guys comming in and working on the cms and getting everything together on a weekend When it switched to my company, You guys came in and handled it as good or better than anyone could ask for (thank you for that). anyways I'm just leaving my true feedback on your product, no company in the world is perfect and I thought I left good feedback acording to my knowledge.... I just didn't skip out anything like alot of others do. so people can actually take my post serious... I don't know about you but when i'm looking at products and everything is 100% positive on everything, makes me wonder if it's just thier friend or affiliate and not "real" info. and as far as posting on your old thread, it looks like you have others interested in getting your cms, so your welcome.
overall I havn't seen a better cms out there, support response is fast as long as you don't mind ticketing systems. I don't blame u for getting upset over one negitive comment though, I do the same thing with alot of the reviews for my site... even if it's a good review, there is always something that bugs me....lol