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Even though this company doesn't sound particularly ethical, you have to accept that it is your own responsibility to know when domain names expire.
I have around 80 or so over 3 accounts at 2 registrars. I maintain a central log in excel but also, every month, I login to each account and check what will expire next month and renew the ones I don't want to lose.
You rent domain names rather than "own" them and you lose access to things that you rent when you don't renew them. Any decent domain will have no shortage of people waiting to take it over.
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