Frasier

I've been a customer of Critical.net hosting since May 23rd. Unfortunately, I must caution everyone against using this company.

I signed up for a dedicated managed server on May 23rd and informed them at that time that my data migration MUST be completed no later than May 29th.

Since then, I've been promised daily that it would be complete that day

On saturday, May 28th I was contacted by my tech/salesperson and told there was an ssh issue on my current server that was preventing him from accessing my box. I called my old host and immediately resolved the problem.

I was then told my move would be completed shortly.

Days pass. Tuesday arrives. My tech/salesguy confesses to me that after I got the ssh issue fixed on saturday, he had a 'bad weekend due to family issues' and no work was done but it would be completed ASAP

Wednesday morning comes. I ask to be escalated to management. Got a phone call @ 9am pacific from someone else at the company. Was told that indeed the company totally dropped the ball, meeting would be held to address all the issues and as of yesterday I could expect to have a 'new relationship with critical' and was assured by this person as well as my tech/salesperson that my box would be fully operational by the end of the day (with the caveat that I would have to be flexible as I'm east coast and they are west coast)

I was told I would be updated throughout the day with status of my migration.

I got nothing...

I had been given the cell number of my tech/salesperson and told to contact him 24/7. I attempted to call him three times between 3-5pm pacific time. His phone went direct to voice mail each time.

At 7pm pacific time, I had heard not one peep from critical.

I put in yet another ticket requesting status. My tech/salesperson (no one else can answer questions about my move - I'm always told by support that this person will get back with me when I put in a ticket)

I finally heard back and was told that I should not expect an ETA but that he was currently working on it.

Finally reached him in person on skype messenger and (to cut to the meat of it) was told that yes my server would def be online and fully functional before he went to bed last night.

Our conversation ended with me saying I was anxious to wake in the morning with an email containing login information and all this behind us.

This morning - nothing........

Call to my techs cell go to voice mail (probably sleeping)

Ticket sent to support gets the response...

'Im sure xxxx didnt expect you to wake up at 3am PST. Currently it is 5:36am here and I know xxxx has been working on your move all night. He will give you a status when he arrives.'

This is my experience. Perhaps you would have better.

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