I don't always have all the answers but the ones I don't know (as someone said above), I make sure to find out before replying out of my ass. One of the annoying questions the OP pointed out "What do you need those for?" might be an attempt by the rep to better understand your traffic and perhaps to give you suggestions. Sure, webmasters usually know their traffic very well and know what works and what doesn't but we know (or should) know our product and can make suggestions to help you get the most out of your traffic.
In the end we all have a job to do, some do it better than others but if you represent a good product (see sig lol) then there's no need for the car salesman approach. Instead you reach out to someone that can benefit from what you are offering and if they don't like it, move on...
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