Quote:
Originally Posted by Dedi
I've been having a small virtual account with them for about 4 years now. The good news is that support is awesome, always on it within minutes of contact! And they treat me like I spend thousands a month, when I only spend $9.95. The bad news is that I always have to use that quick support. There's always some type of mysql problem, email issue or downtime. I've been moved around to different servers a few times, and with the last moves the problems did get less, but still down time very often. Yes, I get an email reply from support within minutes of reporting my sites being down... but good customer service does not make up for lost income due to frequent down time. Maybe it's because I'm not on a dedicated? Either way, never had this much downtime on a virtual with any other host... Almost ready to move those sites from there and host them elsewhere. Just being honest.
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There are very few hosts that cater to the shared adult market, one reason is that it will make up the vast majority of your support tickets and it attracts a lot of people that have unrealistic expectations and a lot of people that want to abuse it and get out to move on to the next one, it's a daily fight to fine tune and monitor shared servers. Then there are the rest that can suffer as a result of the abuse from the first two groups mentioned. All our shared servers that have gone live in the last year use a new OS that allows for isolation of heavy CPU, MySQL, RAM, etc, usage which protects other accounts from getting bogged down far more effectively than in years past, it's similar to a VPS system, but cheaper in that you get all the bells and whistles of having a CP, Auto-installer, managed support and so on. If you have been moved to a newer server recently and you are still seeing issues then you most likely need to have your account reviewed and consider moving to a VPS or dedicated plan.
I'd be happy to review your account for you if you want to open up a ticket with us and refer to this thread. Our goal is to make you a happy client.
Cheers.