Quote:
Originally Posted by spacash_support
As Martin told you, there were some changes in the billing department and that was the reason some payments are not completed yet. We are making payments right now.
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Maybe you should have mentioned that BEFORE everyone asks why they haven't been paid.. Maybe you should respond to emails and messages STILL unanswered by your affiliates
Quote:
Originally Posted by spacash_support
It is easier for us to look into each case than to respond to annonymous and general complaints.
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then next time respond to the repeated individual requests/emails/messages for an answer on what is going on. fyi you do have support emails listed on your site, have you checked those lately ? i should also remind you , your affiliates are told to email BILLING@ for billing problems.. You also have a built in message system for problems.. also marked BILLING. If anyone had answered ANY of the above , maybe this thread would not be here ? you also have a forum, filled with people asking much the same questions.
Just to recap
you have a billing email support ( no answer )
you have a billing message system ( no answer )
you have a billing bug report ( no answer )
you have a billing support forum ( no answer )
Quote:
Originally Posted by spacash_support
We have users that, unaware of the change into the automatic payment method we made a few months ago, did not properly configure their account information and in those cases automatic payments were not processed. We are glad to help users that have this particular problem.
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what about users like myself that had everything configured properly but were still ignored and not paid ?