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Hi guys,
First of all, I am really sorry you had a bad chat experience. I would really like to have the ticket number (starts with LTK) so that I can pass it on to the support managers and make sure it doesn't happen again.
The two (merchant payment and outstanding authorization) aren't mutually exclusive. There are SO many companies (it is well known in car rental, but it's eve true in floral shops) where they have a small charge that puts an amount "on hold" to make sure that you can make the payment. They they actually charge you - but that isn't the payment that was in outstanding authorizations. After 7 working days, that one will expire. The outstanding authorization is generally given back - it's only really charged if the user (which would be you in this case) would not be able to cover whatever they paid for. Without having access to your account, of course, I cannot confirm that it hasn't been those 7 working days, but from what you've said, it may still be within those time frames. What the agent wrote is applicable if you want to cancel it before those 7 working days are over. This is standard procedure in all credit companies, it isn't exclusive to us.
As for us "moving out" of adult and in to mainstream - it's just the opposite. We were mainstream until last year when we also moved into adult. We value our adult customers as much as our mainstream ones. Our agents don't look at an account to see what field they belong to when deciding if to help someone or not. If we weren't interested in all of you, I definitely wouldn't be here (where I am generally treated poorly) and I would be spending this time on other forums.
We pride ourselves in being mainstream and having a wide group of partners. We have over 1000 partners in just about every (legal) field possible - online and offline.
Roxxx, I would really like to try to help you and see what is going on. Either way, please know that when those 7 working days are up, the money is automatically credited back to your account. We don't have to do it manually.
I would probably be stressed about this as well, but when I was traveling through Australia, we were often charged when we picked up a car and then when we dropped it off, and then refunded our initial charge. It's scary and annoying, but it's the way many companies function, so we have to provide the ability.
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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