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@directfiesta - thanks! :-)
@sac - we and our banks are very highly regulated. We follow every regulation set by the US and others too like Know Your Customer, Anti Money Laundering, and plenty others. If you want more info, just let me know.
@harmon - you are absolutely right, when there are unauthorized transactions we initiate the chargeback ourselves and go through the processor- the person complaining only needs to give us the relevant details. In this case, however, this was a preauthorization, which doesn't follow chargeback procedures since the money is essentilly "on hold." it will be released back to the account once those 7 working days pass automatically. This is a very standard procedure that we see dozens of times a day.
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Talia Klein
Director of Community at Payoneer
Email [email protected]
Email me about becoming a Payoneer sponsor
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