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Understand too that they may not always be wrong. Sometimes people really are assholes/bitches/douchebags/cunts.
I had a boss a long time ago who said that I thought everyone was an asshole. The truth was that we had only three customers who I didn't like. Two of them were in our shop every day or two. The other called a couple of times a week.
The thing was, these people really were pricks. I was always accommodating and professional to them but when they left I would vent. Then my boss would "scold" me for "believing everyone was an asshole." He was very good at ignoring obnoxious behavior. I was not.
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