Serge Litehead

Fucking sleazy leeches. Double-triple check everything on your accounts. They roll you in into some deals that you didn't sign up to, if you are not careful you will be paying for something else that you may believe you are paying for.

I'm with t-mobile for a long time, never had problems, although they can play tricks with you too, that is for certain, I believe all these big3 telco companies are sleazy bastards.

I was on tmobile 1000plus plan with unlimited text paying 63 with taxes. Went to pay my bill online yesterday and to my surprise there is new "other" charge for handset protection. wtf they want to protect my handset that I bought years ago off of ebay?! I call them up asking to remove this from my bill. They gladly remove it from next billing cycle. I'm asking to be nice and remove it from my current bill as well in addition for another bullshit warranty they've been charging me for which I never signed up either (being a nice guy I did not ask to remove from any previous bills) - they would not do it, would not let go of lousy 8 bucks.
So after this unpleasant call I started thinking about either downgrading or switching to someone else. I looked at t-mobile's pre-paid deals and found this sweet 30/mo for 1500 minutes and texts deal. I call them back to downgrade and switch my plan. They start trying to BS scaring tactics that if I switch to prepaid I won't be able to login to my.t-mobile.com and won't be able to pay my bills online - LOL, trying to push stupid 20/mo 200minutes so I would stay with them and have free nights and weekends and be exposed no any new possibilities to pay for shit I don't sign up for. They got me thinking for a moment but then I was back on my track and stuck to my original plan. I told them switch me to 30/mo 1500 minutes&text pre-paid deal. All was fine, or at least I thought it was.

Today my new pre-paid service rolls in. I go ahead and fill up my prepaid account online (which they told I won't be able to do, like I care if i will be able to login to my.t-mobile.com instead of going to prepaid.t-mobile.com or whatever site url is). Made the fill up account. TXT MSG comes in and tells me I successfully filled up 30 dollars which added 175 minutes to my account. WTF is this shit?! I didn't sign up to their pay-as-you-go service!!!! I call customer service, spend another 30min of my time while they're slowly move me to what I wanted 30/mo 1500 minutes&texts

The moral of the story you are so greedy that if you try to sneak some BS charges and won't discount one time 8 dollars to a good standing customer, you will loose either all of that 63/mo or like in my case over 1/2 of that accounting to close to $400/year. Another moral if you are not careful they will fuck you every time they get a chance. T-mobile officially sucks now same as AT&T being bought out by them.

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