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i know people who work at Apple stores, chat with some nightly.
The stories of morons who go in for service or to shop are just... can write a book. Seems like most of the Apple customers are really clueless about everything, they just point and click. Many also seem to be quite the elitist types as well- my friends seem to agree that's a large majority of the people they see daily just judging by the way they get treated.
However, interestingly none of them deny, even agree their company is full of shit. They seem to be suffering from hardware problems a lot too, and customers are placated immediately as much as possible to keep them from complaining too much.
And yes they were told to not bring up that malware problem from a few weeks back under threat of immediate firing on the spot, if a customer were to bring it up they were to deflect- change subject or not respond at all.
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