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Old 08-17-2011, 11:37 PM  
Paul Markham
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Join Date: Jun 2001
Location: On the sofa, watching TV or doing my jigsaws.
Posts: 52,943
Quote:
Originally Posted by JamesGw View Post
There's a lot of controversy about whether or not exit pop ups increase sales. A lot of copywriters seem to think they do, while others feel like they actually decrease sales.

The argument for is: The people who are leaving aren't going to be buying anything anyway, so giving them another chance to buy at a better price might convert otherwise lost sales.

The argument against is: Most customers do not buy on their first visit and hitting them with an exit pop up might deter them from visiting again at all, resulting in an overall loss of revenue in the long term.

There has been some split testing on this, but no one has been able to agree on what works.
This industry is largely run by idiots.

All that can be seen is the 1-2 sign ups in 1,000s off pop ups. What can't be seen is the pissed off surfers.

Any business that treats customers as badly as this business has for 12 years, can't expect to keep those customers. We relied for too long on the notion that the customers had to buy. Well today they don't.
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