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Regarding a host support. If someone is managed and has not agreed to a control panel host should do it no questions asked. Hell even if there is a cp if customer asks you do it. Unmanaged do it but charge. I don't know why someone thinks its beyond a managed server host to do this. Why not help your clients and not risk them messing up and also if they have more time to focus on work and they grow your pocket does to and they stick by you.
Regarding your post if you can wait till tonight I will help u no charge and im not trying to sell u anything for the haters I work foe myself now.
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