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If a customer lands on your CCBill join form it is counted as a form hit in the Form Hits report. Once a customer fills out the form and hits submit it is counted as a Form Submission in the report. It is possible to have a join form submission without a form hit, after the initial form hit takes place as the consumer may have entered in incorrect or missing information at the time of submission. I would be glad to take a look at your account to make sure there aren't any issues if you like.
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CCBill Merchant and Affiliate Support
US Phone: 800-510-2859
International Phone: 00-1-855-588-3585
Email: adminsupport at ccbill.com
Live chat: click the top right corner of the Admin Portal login page
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