Thread: Go Mojohost!
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Old 09-07-2011, 11:26 AM  
Sharky
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Join Date: Mar 2002
Location: Tampa, FL
Posts: 4,938
Go Mojohost!

I gotta give MojoHost Props for this great customer service:

New Support Ticket:

2:17:37pm - (me) Please setup this FTP, and make (XYZ changes to docroot, etc)

2:18:15pm - (Mojo) I am setting this up now and will update you shortly when this is ready. Thanks!

2:20:22pm - (Mojo) This has been completed (included all the details in response)

Not even a 3 minute completion time. They must have a team of support techs standing buy to answer simple tasks like this. I know there are others on my team who have been filling in a bunch of support tickets at the same time for some software upgrades we are doing. The responses and task assignments are just as fast!

Kudos MojoHost... and THANK YOU for the great service;-)
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