Originally Posted by Ron Bennett

So basically you wanted affiliate customer support people to work on commission only? That's got FAIL written all over it.

Affiliate customer support jobs aren't sales jobs per se - sure their efforts should help boost sales, but to expect someone whose job largely consists of helping affiliates with signing up, creating links, link placement, etc to work only on commission is not realistic.

Top sales people often steer clear of commission only jobs. Top sales people expect base + commission. Not simply out of greed, but also necessity - sales vary over time, and more to the point, employers that don't pay a "base" presumably lack confidence in their products selling.



Savvy people always look out for #1, themselves, first. Seems to me, based on the limited info you provided, the compensation structure / job expectations was the problem...

Good sales people don't have time to do day to day customer support, which is what's expected of many affiliate reps.

What muddies the issue is that an "affiliate rep" can potentially refer to a job that involves either one or both of those positions ... some are more akin to customer service while others are more akin to sales people with some affiliate reps doing both.

Anyways, rambling on ... if you'd been willing to pay a decent base + commission that would have likely brought some good quality people.



You missed the boat and now trying to reconcile it. Any savvy business always looks at its environment and plans ahead; evolves to remain relevant.

Ron