Quote:
Originally Posted by Moose
Just to clear some stuff up as comments like these can do more harm than anything. I looked through our recent orders found the reason the op has stated the "service" was horrible.
As with any order that comes in without card present and the billing address is 2000 miles from the ip that is signing up... It will get flagged for manual review, Then we need some time to review it and set up the account if it all checks out.Sorry this has upset you but it is standard operating procedure around here.
Again my apologies and good luck on your search.
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I'm sorry, you did not flag it for manual review. You did not contact me as per the norm asking for identification documents like everyone else does. No, you simply canceled the order and marked it as fraud. You didn't even bother to send me an email explaining why until I contacted you.
Also, I'm not sure what you meant by "without card present" because we never got to the payment stage. We signed up, got the welcome email, logged in to pay the invoice and then it got flagged for fraud and canceled. We didn't have an opportunity to move beyond that.
Your reply here is completely inaccurate and borderline fabricated. I'm sorry that my statement in the OP upset you... but you did not follow the "S.O.P. around here". You wrote us off as a fraudulent join for a 3 year hosting account that amounts to less than $200 and then found out via this thread that we're legitimate.
Anyway, I did not intend to spark drama, so I will leave it at that... because it's really not that big of a deal.