Quote:
Originally Posted by vdbucks
I'm sorry, you did not flag it for manual review. You did not contact me as per the norm asking for identification documents like everyone else does. No, you simply canceled the order and marked it as fraud. You didn't even bother to send me an email explaining why until I contacted you.
Also, I'm not sure what you meant by "without card present" because we never got to the payment stage. We signed up, got the welcome email, logged in to pay the invoice and then it got flagged for fraud and canceled. We didn't have an opportunity to move beyond that.
Your reply here is completely inaccurate and borderline fabricated. I'm sorry that my statement in the OP upset you... but you did not follow the "S.O.P. around here". You wrote us off as a fraudulent join for a 3 year hosting account that amounts to less than $200 and then found out via this thread that we're legitimate.
Anyway, I did not intend to spark drama, so I will leave it at that... because it's really not that big of a deal.
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I'm not really sure what your issue is, but I emailed you this morning detailing exactly why our system flagged it as fraud which then logs the order. You need to check your email or log back into our support system where you can clearly see my reply to you and why it was flagged for fraud..
Posted on: 20 Sep 2011 6:22 AM - AmeriNOC Support Ticket #PWA-751077.
There is nothing fabricated in the response from Moose, nor in mine, we've been doing this for over 10 years and we simply don't do things that way. You ordered from an open proxy and we simply do not take orders like that without an explanation, and frankly, we don't go chasing after the explanation as experience has taught us that most are indeed fraud. That is also probably why you had problems connecting to us on live chat. You emailed us and rudely told us how you felt about it all and to not bother changing it, but I still took the time to respond to you and explain why this happened. Even though you expressed your desire for us to "Have a horrible day". I hope yours gets better and wish you and your new host well.
Regards,
Matt