Quote:
Originally Posted by XSV
I'm not really sure what your issue is, but I emailed you this morning detailing exactly why our system flagged it as fraud which then logs the order. You need to check your email or log back into our support system where you can clearly see my reply to you and why is was flagged for fraud..
Posted on: 20 Sep 2011 6:22 AM - AmeriNOC Support Ticket #PWA-751077.
There is nothing fabricated in the response from Moose, nor in mine, we've been doing this for over 10 years and we simply don't do things that way. You ordered from an open proxy and we simply do not take orders like that without an explanation, and frankly, we don't go chasing after the explanation as experience has taught us that most are indeed fraud. That is also probably why you had problems connecting to us on live chat. You emailed us and rudely told us how you felt about it all and to not bother changing it, but I still took the time to respond to you and explain why this happened. Even though you expressed your desire for us to "Have a horrible day". I hope yours gets better and wish you and your new host well.
Regards,
Matt
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As I said, I was not contacted regarding this issue until I made the inquiry. The account was simply canceled with the only "explanation" being fraud. Normal practice has automated systems set up to flag and request more information from the customer (like identification). Also, I signed up via my secure vpn, not an open proxy, which i use for all forms of business. I understand it can trigger red flags and that wasn't my issue... my issue was that that was the end of it from your end in which I had to reach out and inquire. Thus making my experience "pretty horrible".
Anyway, as stated in my previous post, the comment was uncalled for, and I certainly didn't intend for this to turn into some huge drama over essentially nothing. So again, I apologize for the remark as well as my impatience with your company.