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I've had great experiences with Hostgator, online support was always really online and helping you out on the fly. But they are expensive with non-pre-ordered Traffic. I had a dedicated server with 2TB/month and when I went to 3TB they charged 200% for the extra TB, which they reduced to 100% after I told them I would cancel the credit card charge. But it's in their TOS, that they charge you higher fees for overtraffic, but they don't mention any amounts. After that I got a dedicated server elsewhere but I would definitely use HostGator again for low traffic sites.
Also another GREAT thing about HostGator: shortly after activating my accounts on there they wanted me to proof that I was the copyright owner of the movies I was distributing from their server. I had to send them model releases etc. So they actively try to keep pirates from their servers. They also never made a problem about the nature of my content, which is legal, but quite extreme. I think they're allright, but all this was like 3 years ago, maybe things have changed after that.
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