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I don't think it's just a matter of being able to (remotely) manage your own server with RackShack. Some actions require physical access to the box and, in my case at least, they were a bit remiss on handling things.
I once spent half a day having a server rebooted. This consisted of a series of trouble tickets being put in and someone closing the tickets saying the machine had been rebooted and was now accessable. I finally went into their chat and convinced someone that maybe a bit more than a reboot was going to be necessary.
They got back with me and said the system disk had been corrupted somehow and I needed a system restore. I paid eighty some dollars to have it expidited and done within three hours.
Six hours later, the server's still down and I start squawking again. Now they tell me the data disk is bad and needs replaced. I tell them to go ahead and replace the disk then and get me going.
Another day goes by until I can begin uploading the content while I reconfigure the machine with WebMin. Three and a half days total downtime and there was no amount of expertise on my part that could've shortened it by one minute. Oh, and they refused to refund the expidited system restore charge, even though I had ordered it on incomplete and erroneous information from them.
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