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Babaganoosh · 10-21-2011, 09:03 AM

To answer the OP's original question:

1. Support - Webmasters seem to think that hosts should be at their beck and call 24/7/365. Webmasters have come to expect support to handle even mundane tasks usually associated with managing a website like installing scripts and migrating sites. Personally I don't think a host should be responsible for anything but providing reliable, dependable service and addressing reasonable support requests but the level of support you provide is up to you. Just don't blow off support requests that are 100% in your control (e.g. db server down). Above all, address all tickets promptly.

2. Reasonable price. Don't try to gouge the customer and don't try to undercut the competition and then have to oversell servers. Your price should reflect the level of support you intend to provide. Don't try to claim unlimited bandwidth. Most experienced webmasters aren't dumb enough to believe that.

3. Dependability. Any amount of downtime is a big deal. Make sure you have an admin on call who has contact information for people in your datacenter (assuming you're going to colo).

10-21-2011, 09:03 AM
Babaganoosh ♥♥♥ Likes Hugs ♥♥♥ Industry Role: Join Date: Nov 2001 Location: /home Posts: 15,841	To answer the OP's original question: 1. Support - Webmasters seem to think that hosts should be at their beck and call 24/7/365. Webmasters have come to expect support to handle even mundane tasks usually associated with managing a website like installing scripts and migrating sites. Personally I don't think a host should be responsible for anything but providing reliable, dependable service and addressing reasonable support requests but the level of support you provide is up to you. Just don't blow off support requests that are 100% in your control (e.g. db server down). Above all, address all tickets promptly. 2. Reasonable price. Don't try to gouge the customer and don't try to undercut the competition and then have to oversell servers. Your price should reflect the level of support you intend to provide. Don't try to claim unlimited bandwidth. Most experienced webmasters aren't dumb enough to believe that. 3. Dependability. Any amount of downtime is a big deal. Make sure you have an admin on call who has contact information for people in your datacenter (assuming you're going to colo). __________________ I like pie.