It sounds like there are a lot of underlying issues here, but the crux of it is that thyroid issues do suck. I'm hypothyroid and it took a long time of doctors telling me that it was all stress that was making me tired, really prone to illness, steadily gaining weight despite a healthy diet and exercise, losing my eyebrows and patches of my hair... As soon as it was discovered and medicated, it was like a light switch just turned on. I hope she gets the treatment she needs.
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