Originally Posted by Sarah_Fleshlight

If it arrived that way then certainly that is an error. Not a common one but things do happen with any product. It is how a company deals with such instances.

We have a customer service number - 888-804-4453 - which can be found here - http://www.fleshlight.com/faq-contact-us/

If you call them with your order number they will take care of the problem.