Ok, I usually refrain for this type of thing, but enough is enough. We've asked nicely for 2 weeks, we've played the "hurry up and wait" game, and we were finally told last Friday (November 4th) that we'd finally see OUR money on Monday, November 7th.
Monday came and went. Still no money.
I chatted with Zombaio customer support once again (taking away more time I should be focusing on my sites and business).
Here are the facts:
We were supposed to receive a payout on October 27th. It did not come.
I contacted Zombaio chat support and was told they would "put a trace on it". A few days later still no money. Was then told again, "they'd put a trace on it". Wait, I thought you did that already? Lots of confusion, lots of uncertainty. Ok, was told the trace was put on, but might take 3 to 4 business days. Check back then.
3 to 4 business days pass. Still no money.
Was told they need to check with accounting. Find out what happened. We'll email you when we hear something.
No email. No money.
Mid-week last week, we send an email to one of Zombaio's reps, I believe he's here on GFY too. Got referred to another lady who supposedly handles things. Apologies for the inconvenience. But..........still no money.
Then last Friday, November 4th, we're told that they don't know what happened to the original payout, but that a new one has been set-up, and it will be sent via ACH and should see it by Monday (November 7th).
November 7th, yesterday. Still no money.
So I get on with them yet again yesterday and ask what is going on. Basically tell me they don't know, need to check with somebody, but they will email us an answer. So I make sure to give them our email address (as if they don't have it) and tell them to please yes email us about what's going on with OUR money.
Today, close-of-business, November 8th. No email.......and, you guessed it, NO MONEY.
All of the above is recorded in the chat transcripts and emails.
So it's now Day 13 past when we should have had OUR money.
I don't appreciate being blown off. And when someone holding OUR money tells me they're going to go find out what's going on, then email us----and DOESN'T email us, I can't help but feel I've been blown off.
Fortunately, we're running NATS, and we have two other very solid billers to turn to. (who've actually kicked
ass sales-wise the past 2 weeks ironically enough)
We also were able to "flip the Zombaio switch" to the
OFF position in the cascade on October 28th after the missed payout.
Not going to pay us our money on time? Fine....you're turned
OFF.
Not going to give us solid answers after repeated chat and email support inquiries? Or email us when you said you would? Fine, I'll open up a GFY support ticket to see if that will work better.
But what it basically boils down to is, it's OUR money. You work for US. Not the other way around.
Fix your problems that cause this, get us our money, respond to us when you say you will, or........................................
