Originally Posted by Paul Markham

While I was away on holiday in Italy the apartment we chose advertised Internet connection. When we arrived we found out it didn't work. So I had to go to an Internet cafe everyday to check emails and ICQ/Skype messages. It's what being in business is about.

A couple of days had so little to attend to and popped in here, as I was paying for the hour. And got told to go take a holiday and not bother.

I'm honest enough to say we're a one man band now and the business is running down. IMO 4 days is too long a delay. Who knows what can go wrong in 4 days online.

It takes an hour or so to check messages, send an auto reply that response is slow this weekend so people understand. Anymore then holiday back up should be provided.

Or there's not enough care and attention, to take an hour out of your day to attend to people who are working.

For instance. If the Tube site had crashed, would it take 4 days for you to find out and deal with it, or is someone watching it? Can that person be trained to check affiliates messages and forward the most important, respond to the rest that it will be dealt with in 4 days or something of than nature?

I would imagine the guys watching the Tubes are not complete idiots and can deal with some of the requests.