I just purchased an out of the box CMS software (sry no names) and just looking for opinions as i feel im getting the short end of the stick because the developer is billing me for what i see as a obvious mistake/bug on their part.
Basically they delivered the software with the user interface (php) littered with 100s of references another companies brand ie their last clients install and some of those references cant be changed by client because they are in flash.
Now, Ive paid very well for the software and also paid well for the annual support package and now they want to bill to change the items in the flash that should take all of 30 minutes and is an issue that was the developers sloppy work in the first place.
This was their reply to my inquiring why i would be billed for this.
Programming = man hours. Man hours, as you know, cost money. If they are not compensated by the client, it is a loss. We are not in the business of losing programming man hours.
I get that in most circumstances as i do dev work as well but didnt i already pay for this type of thing in my original purchase and or monthly support package?