Quote:
Originally Posted by thebestamateur
Hey
Does anyone here know how it`s poissible for a billar ( 2checkout.com ) to overcharge on a recurring billing that have been running for months?
How the hell can that happen?
normal charge is $29.95
this month i got billed for $167,02
this was the reason given to me > Due to an internal issue you had been overcharged
So do any of you guys know, what kind of internal issue that can be?
and how come it isent caught in their system. would hope something like that would raise a red flag of some sort.
Thanks for your help and indput.
|
I noticed the comma in 167,02. Is there a currency conversion that may have been messed up? Assuming no shipping or taxes are involved, the cause of the error isn't obvious to me. It's certainly possible. An off by one error is a common error that could cause that. With off by one, you could have been billed the amount that should have been charged to the next customer, or the previous one. For example, they may have charged the first amount to customer #1, forgetting there is a customer #0. Each customer would then get charged what the next customer should have been charged.
If you're submitting charges to them, an error on your end shouldn't cause the amount to change in the middle of the subscription, but on their end each month is a new charge, with opportunities for new errors.