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adultsitecms · 12-01-2011, 08:46 AM

Thank you for replying, fris! I appreciate your comments! Claudio wanted to answer you. So here's his reply.

"As I have said many times - GPL refers to the members folder which is running 100% Wordpress with our custom themes and plugins. The tour folder are all custom built and are NOT connected to Wordpress except that they share the same database. These scripts and themes are custom made and are protected by our copyright.

I personally handle 95% of all support issues myself. We have sold over 300 AdultsiteCMS programs in the last 5 years and I am sure, on occasion, some clients may feel that they are not being addressed quickly enough. I personally answer all emails within 24 hours and even post my ICQ and skype address on all the pages of the site. People who know me know that I am always on Skype (almost 16 hours per day) and it is connected by my cell, iPad and computer. Someone who really wants to get a hold of me can. Of course if you are rude, or abusive of my good nature then you may not get the same level of service. I go out of my way to help everyone I can.

I will say that we have changed our policies with our launch of AdultsiteCMS 4.0. We no longer provide free unlimited support for questions about how to modify the software or free training because of lack of knowledge of expertise in using the system. AdultsiteCMS 4.0 comes with a 116 page comprehensive manual and we will soon make online video tutorials available as well. Our support is limited to the operation of our software. Not to act as your webmaster and educator about what is FTP, how to modify templates with CSS and why things get deleted when there is no backup.

I will say this in general, no script or software will act as a front line support for your business. If you are running any CMS program as the back-end of your site, you will lose money. You need to either be very technical or learn quickly and wear many hats. Be ready to be wake up on the middle of the night if your site is down for any reason. You could also hire a server admin, a webmaster, a designer (if you need custom design) and make sure that you have at least 3 servers running in 3 locations - development, deployment (live) and a backup server.

I cannot tell you how many clients who seem to not fully understand the benefits of having backups or not making live changes and breaking their sites without any way to revert changes. I know, its a question of cost usually, but I would never run anyone's site with all these contingencies."

12-01-2011, 08:46 AM
adultsitecms Confirmed User Join Date: Jul 2009 Posts: 624	Thank you for replying, fris! I appreciate your comments! Claudio wanted to answer you. So here's his reply. "As I have said many times - GPL refers to the members folder which is running 100% Wordpress with our custom themes and plugins. The tour folder are all custom built and are NOT connected to Wordpress except that they share the same database. These scripts and themes are custom made and are protected by our copyright. I personally handle 95% of all support issues myself. We have sold over 300 AdultsiteCMS programs in the last 5 years and I am sure, on occasion, some clients may feel that they are not being addressed quickly enough. I personally answer all emails within 24 hours and even post my ICQ and skype address on all the pages of the site. People who know me know that I am always on Skype (almost 16 hours per day) and it is connected by my cell, iPad and computer. Someone who really wants to get a hold of me can. Of course if you are rude, or abusive of my good nature then you may not get the same level of service. I go out of my way to help everyone I can. I will say that we have changed our policies with our launch of AdultsiteCMS 4.0. We no longer provide free unlimited support for questions about how to modify the software or free training because of lack of knowledge of expertise in using the system. AdultsiteCMS 4.0 comes with a 116 page comprehensive manual and we will soon make online video tutorials available as well. Our support is limited to the operation of our software. Not to act as your webmaster and educator about what is FTP, how to modify templates with CSS and why things get deleted when there is no backup. I will say this in general, no script or software will act as a front line support for your business. If you are running any CMS program as the back-end of your site, you will lose money. You need to either be very technical or learn quickly and wear many hats. Be ready to be wake up on the middle of the night if your site is down for any reason. You could also hire a server admin, a webmaster, a designer (if you need custom design) and make sure that you have at least 3 servers running in 3 locations - development, deployment (live) and a backup server. I cannot tell you how many clients who seem to not fully understand the benefits of having backups or not making live changes and breaking their sites without any way to revert changes. I know, its a question of cost usually, but I would never run anyone's site with all these contingencies." __________________ Last edited by adultsitecms; 12-01-2011 at 08:47 AM..