Originally Posted by Diomed

I used to have Virtual with them (webair), loved it.

Then I purchased a Dedicated, it worked well too, but was too much for my needs.

When I decided to downgrade back to Virtual, they gave me hell of shit, talking surcharge this and that.. this was after a year of not using the Dedicated.

I wanted to cancel, and it was a huge ordeal. They insisted that instead of cancelling they would downsize this and charge me less blah blah.

In the end, I had to change cards to prevent the charges. All for the cost of doing business with them.

I just want to add, that Gerard was super nice and really helpful. The tech guys were mean as shit, and the customer rep's took forever.. I had sites down for 3 days.

Originally Posted by AliGbone

Upgrade to Webair's VPS you will never look back. I know they only offer ticket support on virtual, probably because they have thousands of them, VPS plans has full support. I'm using their cloud, and load balanced dedicated now and couldn't be happier.