Thanks everyone for your kind words!
Quote:
Originally Posted by journalism
Philippines call center is better than indian call center but sometimes its horrible but not all the time as indian
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Let me just say this to avoid any confusion that may arise from posts such as the one quoted above.
Paxum does not use ANY outsourced call center for our customer support. Each member of our 24/7 support team is professionally trained, and has to pass rigorous security measures and other protocols before being given secure confidential access to client account information.
We take our clients security and privacy very seriously, this is why there are certain requirements that must be met when requesting a password reset.
We have a password recovery function directly on our site where you enter your security question, security answer and email address, and a new password is automatically mailed to your Paxum account email address. This is the fastest method for a password reset.
If, however, you have forgotten your security question and/or answer then we must verify that the person requesting the password reset is you, the actual client. Customer support cannot verify anyone's identity on the telephone, which is why the password cannot be reset over the telephone.
It may seem like a lot of steps, and to some they may seem annoying or unnecessary, but without these measures in place someone could potentially hijack your email address, reset your Paxum password, and empty your Paxum account!
We do NOT want that kind of situation to happen to our clients, therefore we protect our clients by putting strong security measures in place.
Quote:
Originally Posted by AnimeFevers
I had problems with paxum duplicating payments I made into my account with my cc, I still haven't gotten that sorted out. Maybe a chat with ruth will sort it. I don't need help right now though as it's a busy time of the year for us all.
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AnimeFevers, I left a message for you on ICQ. Please hit me up whenever it is convenient for you and I'll be happy to look into this for you. Thanks
