Originally Posted by XSV

I think you interpreted part of that incorrectly. We don't differentiate between the size of an account when it comes to our managed plans.

As to the OP....

The account that had issues is on a shared server that had a user under attack, it was dealt with. Unfortunately, the risk of that happening is greater on a shared hosting plan by the very nature of the fact you are sharing the server with other users. We battle problems on shared hosting environment servers 24/7 simply based on the sheer number of shared servers we have deployed, 99% of the time you don't even know we are doing it and our guys get no love for it, in many ways, it's a thankless job, it is what it is, but rest assured, we are here and will continue to fight the fight and answer your support tickets when they come in.

Good luck with the poll.