If I was going to get railo or coldfusion set up on the system I would want them to do it. If its like wordpress or magento or something, I don't mind doing it. If they don't have this already, maybe they could implement a simple scripts type of setup like bluehost has. Hostgator just started to use it in their cpanel, I forgot what they called theirs.
If it is something more obscure, and it wants me to fuck with settings or tweaking server files, I would probably want them to do it. As a managed service, I would expect it to be part of the plan.
Usually in my experience with like a tube script or something, I will load the folders or install whatever I can and ask them to turn on or off any special settings mentioned in the how-to that I don't feel safe or really know how to mess with.
As someone who works with clients that can never make up their minds, if they spend mass amounts of time asking for different things to be installed, there should be some a point where you can charge them extra.
I don't know lol
