I am honestly surprised to see this post. Especially since after checking with the sales person who assisted you told me that he came to an agreement and to
NOT CHARGE YOU for the installation once it was determined that the install should be fairly straight forward.
As many have mentioned already a Fully Managed server does not mean that we manage client websites and 3rd party scripts/products as that is the responsibility of the webmaster. If and when assistance is needed in that regard we of course can offer solutions to help and quote for the work/time to do so.
Now if this was for something like adjustments to Apache, MySQL, etc, yes of course that is something that you would expect from a managed hosting service. Under our Fully Managed platform we
manage the SERVER, and the infrastructure of your hosting environment (datacenter, redundant power, cooling, network connectivity, server hardware, 24x7 skilled technicians, physical security).
In addition to:
- System Level Health Monitoring & Notifications
- Core Operating System Updates & patches
- Proactive Response & Restoration of Monitoring Events
- Full Web Server Support including Apache
Plus something to keep in mind all 3rd party scripts and installs are different (not counting standard programs like WordPress,etc.) and should be looked at as case by case. Something that you *think* may be just a few minutes to install can cause other issues on the server or site and now this few minute install can easily turn into a much larger project.
All that said, I will wish everyone a Happy New Year! Peace, Love, and Happiness to all!
