Thank you, I have tried that as well. On top of the fact that every time the operator told me to try again (with failures to complete the log in) my IP was banned and manually un-banned (by the live support op.) numerous times. Sadly I am still stuck with the same bug. I submit my account number, user name, pass, the screen blinks, then the account number field goes blank.
Where did their live support go for several days now? I think it is safe to say that my hardware has little to do with their live support links going bupkiss and now a report of no live operators now that the chat interface is once again loading instead of re-directing to the sales page of the chat interface program.
