Originally Posted by Naughty

From one of our stores, next to no customer is receiving the order confirmation causing all kinfds of complaints and missing payments, since they do not receive bank tranfer information either.

Is there a trick, tip, action we could do to make all of our lives easier, fewer frustrated customers and completed payments go up?

We use(d) an SMTP service for sending out email newsletters a while back, they made us add some stuff to our server i think to prevent this stuff. Is there a way to add this 'stuff' for our regular domains/stores?

Thanks!


Paul.


Edit: its not an email issue, but a being directed into spamfolders, or not even reaching that folder's issue;-)