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Wanted them to do a TGP design for a large site years ago, they went through their "process" of sitting down and talking about the project in a meeting in their office by themselves, then came back and told us what what unique features they could offer, such as draggable thumbs to add to favorites, etc..After spending $1600 with them to "talk", they did not even have one pixel completed, so we ditched them and wasted the time / money.
There are better designers for much cheaper.
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