Quote:
The credit card was stolen.
This isn't a refund for the sake of a refund.
You obviously didn't do you due diligence in accepting so many transactions from this person.
Paxum's action are understandable. Do you expect them to pay for transactions done with a stolen cc that they will not receive credit for?
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Ok, follow the logic:
- Credit cards were stolen (about 20 of them).
- Carder passed all PAXUM security measures (this is another story, according to PAXUM executive, they suspected CC fraud and warned just one client not to have any business with this person, but let other to proceed; i assume they did it in purpose to make money on transactions) and was able to deposit money from cards to his account.
- carder paid from this account for services
->
- Bank initiated a charge back to recover clients loss
- PAXUM pass refunds through all chain of clients (if PAXUM client does not have sufficient funds on his account, PAXUM passes remaining balance to the next money receiver in a chain)
What do we have in the end?
- Bank does not press charges, because there are no losses
- Carder has stolen money and happily continues having "business" with PAXUM
- Paxum charges fee for each transaction, including refunds
and you are the last in chain - punished for trusting PAXUM and following TOS.