Quote:
The credit card was stolen.
This isn't a refund for the sake of a refund.
You obviously didn't do you due diligence in accepting so many transactions from this person.
Paxum's action are understandable. Do you expect them to pay for transactions done with a stolen cc that they will not receive credit for?
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There is no way for me to check each and every customer whom we are dealing with, IMHO i pay fees to PAXUM to cover anti-fraud department expenses, whose primary responsibility to prevent illegal activities. If they fail in that, it should be PAXUM solid responsibility, otherwise they have to change their terms of use to be clearer and stated that "Transactions initiated are not final and can be reversed ...?. I think it?s common sense.