GoFuckYourself.com - Adult Webmaster Forum - View Single Post - Best, fastest, most reliable customer service in adult industry?

raymor · 02-06-2012, 10:28 AM

I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time.

Who else does a great job?

I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good.

For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it.

I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use?

02-06-2012, 10:28 AM
raymor Confirmed User Join Date: Oct 2002 Posts: 3,745	Best, fastest, most reliable customer service in adult industry? I've always been impressed Amerinoc's customer service. They reply to emails within 5-10 minutes most of the time. Who else does a great job? I'd like to know who provides great support so we can then find out what tools and procedures they use to be so good. For example, we just had case where we replied to an email, the customer's server accepted our email, but they didn't see it. It sounds like we need a ticket system which will alert us if we've been waiting several days for a reply so we can call the webmaster to see if they got our email. So, I'd like to find out who has great customer service, then we can ask them how they do it. I know Amerinoc said they used Cerberus before switching to Kayako Who else has great support, so we can see what they use? __________________ For historical display only. This information is not current: support@bettercgi.com ICQ 7208627 Strongbox - The next generation in site security Throttlebox - The next generation in bandwidth control Clonebox - Backup and disaster recovery on steroids Last edited by raymor; 02-06-2012 at 10:42 AM..