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First, it's quite obvious these people know each other in person. And sounds very much like your 'account representative' B is running a chat traffic 'call center', presumably with your encouragement.
If C is A then B did not legitimately refer C; the reason C signed up (again) under B is obviously so that B could make money too. So give B the option of taking the hit for chargebacks or for taking the penalty for all the illegitimate referral money he has made from referring someone who had already signed up before.
If C isn't A, then there's no issue.
For all you know this could all be the same person. Either way, not having the first clue who is working for you is something you might wanna start thinking about.
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