Don't believe everything you read... that same page also says this:
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Professional Management. Like Whoa's network operation center is staffed 24 hours per day, 7 days each week by our skilled technicians. Industry-leading service level agreements highlight company guarantees, like 100% network uptime. Our courteous customer support representatives are available to answer all of your questions. Unlimited free technical support for clients of all capacities is standard. Like Whoa Hosting is dedicated to providing every customer with the best service possible.
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