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Email back, but make it clear that buying the pics/vids back does not mean removal from the web, only your site.
You must make it clear that pics and vids may be floating around the web.
also make it clear that the cost inclused what it cost to shoot her, plus time it wil;l take to remove her content from the site.
also point out that she will not have any rights to use the pics.
i had a model who desided to set up her own site and thought i would just give her all the pics and vids i took of her for free for her to use on her own site.
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