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Why Rackshack sucks
I get outage alerts from both my monitoring software and theirs. I have their monitoring software set to notify them when the server is down, so I don't have to bother with it if I don't want. However, they don't seem to care. I have an email history of:
Our monitoring software has been unable to connect to your server for the last few minutes.
It is possible that your server may have a problem. If you are unable to resolve this
situation, feel free to contact our technical support team regarding the issue.
Thank you
Rackshack Support Team
These notices came to me on:
6/7 3:39pm
6/8 11:29am
6/8 1:07pm
6/8 10:36pm
6/9 7:13am
6/9 1:33pm
6/9 2:51pm
6/9 4:09pm
6/9 4:23pm
6/9 5:31pm
6/9 6:05pm
6/9 8:43pm
6/10 6:16am
6/10 6:59am
6/10 1:19pm
6/10 10:57pm
6/11 1:00am
6/11 1:11am
6/11 8:59am
6/11 10:26am
6/11 10:40am
6/11 1:37pm
6/11 3:36pm
6/11 3:52pm
6/11 6:43pm
6/11 9:04pm
6/11 10:45pm
6/12 12:13am
6/12 12:28am
6/12 1:57am
6/12 2:11am
6/12 4:41am
6/12 10:49am
6/12 11:33am
6/12 2:52pm
6/12 5:23pm
6/12 7:11pm
6/12 7:25pm
6/12 8:09pm
6/13 1:13am
6/13 12:20pm
I opened a trouble ticket with them after I realized nothing was ever going to happen with the server on 6/12 at 2:09:51pm and they didn't respond to it until 6/13 9:42:43am. Important to note that they responded to it saying:
"We do not show any trouble tickets that your server was down or non operational for those 5 days so therefore there will be no refunds or credits issued for time down if you wish to cancel the server please go to the rackshack.net members section and submit a cancel services ticket, this is the only way we may cancel a server."
AND THE SERVER IS STILL DOWN!
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