Here is the description of FINTRAC and what it does.
http://www.fintrac-canafe.gc.ca/fint...nafe/1-eng.asp
Who We Are
The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), Canada's financial intelligence unit, was created in 2000. It is an independent agency, reporting to the Minister of Finance, who is accountable to Parliament for the activities of the Centre. It was established and operates within the ambit of the Proceeds of Crime (money Laundering) and Terrorist Financing Act (PCMLTFA) and its Regulations.
----
signupdamnit,
Canada is a free democratic country, ergo, the laws we abide by reflect that. The Government provides us, and other companies like us, with guidelines, and then periodically inspects and audits the procedures we implement, to ensure we are meeting said guidelines.
The Canadian Government does not dictate to us when and to whom we should issue a refund, since our government is democratic in nature and does not run the banks/financial institutions/financial services in our country.
Banks, financial institutions and financial services just like us are allowed to make our own internal decisions. For example, not long ago the Bank of America decided to foreclose on thousands of home-owners for the wrong reasons. That decision was made internally by the Bank of America, and thousands of affected customers chose to sue them for abusive foreclosures. I know that is a different country, but I hope you can agree with me that US and Canadian laws on such things are very likely to be similar.
At the end of the day, Paxum is a business and as such we must make decisions based on the information available to us. We must follow certain strict financial guidelines due to the nature of our business, but ultimately the choices we make on how we run our business, are ours to make.
Paxum's mission is always to provide a secure easy-to-use and flexible service to our clients, with a strong KYC policy in place, and adherence to anti-fraud policies.