Quote:
Originally Posted by UtahSaints
Remove the minus sign in my balance. There is no one to blame. I and you was blame (you changed the system after the error - is proof of your mistakes.)
If the balance is zero there will be: you have lost 5.6k and I've lost 1.3k - It will be fair. You make guilty only me when you write in my balance -5.6k
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From what I gather and understand here (the numbers are just examples):
1. You had a starting balance of, let's say $10 000, this is your own money, deposited from your bank account, we assume.
2. You got transferred $6000 from this
wc@*business.com, making it a total of $16 000 in your account.
3. Now you pay your webmasters a sum of $15 000, putting your account down to $1000
4. Paxum takes money/refunds or whatever the $6000 transaction in 2. which then puts your account in negative $5000 because you have spent the "fraudulent" funds by paying out to your legit webmasters. So Paxum takes their own money and refunds and put your account into negative, because you already spent the money by paying affiliates.
5. Now your account is negative, Paxum has refunded the person who sent money in 2 and also allowed the payment to your affiliates to go through.
6. Had Paxum gone after the fraudulent funds all the way, it would have affected your affiliate who would then be piss poor mad at you for having their payment reversed. But it would have kept your account all zeroed out, only that you would still have to pay your affiliates somehow, meaning your own fresh money, to cover for those you got in 2 but was later reversed/refunded.
7. Having Ruth commenting "your little chart is cute and all" is a bit unprofessional. When handling upset customers, it's usually not a good idea to use sarcasm or try to belittle what's being said and done. Yes, it does take, sometimes, enormous amounts of time and energy but an upset customer is best handled with patience and by keeping to strict facts.
It also doesn't help when his business is attacked by insinuating that his affiliates are not getting paid or that he does not want to pay his affiliates. True, OP's language skills are definitely not the best, so it's hard to follow at all times and some might even contradict his point or last sentence which of course does not help neither his case not the ability to follow along. But to take his number, that 60% of affiliates want Paxum and then say that 60% of his affiliates has not been paid is grossly incorrect. That would mean that ALL his affiliates are getting paid EVERY pay period.
Correct me if I'm wrong, but I don't think most affiliates make enough every pay period to clear the minimum payout, so usually it takes a few months or so for the average affiliate to qualify for a payment. So most of his affiliates would not have qualified during this time, meaning, there can't be "60% not getting paid".
I will hold here.
I think OP is wrong for not understanding how a balance sheet works or cash flow management, which clearly seems to be the issue at hand here.
And
I think Paxum is wrong for allowing fraudulent funds to enter the system and to use sarcasm against the customer and bring up highly irrelevant arguments like "does not want to pay affiliates". it also doesn't help to have Paxum Support ignore him for 50 days.
When All is said and done, OP should pay off the negative balance in his Paxum account, because that negative is actually money which has gone out to his affiliates.
And
I think Paxum should apologize for getting a little heated in the arguments and for letting the customer wait 50 days.